Policies

Who you are dealing with

This website, www.kylenelsonomac.com, is operated by KYLE-OMAC MULTIMEDIA SERVICES, a business registered in the Philippines and owned by Kyle Nelson Omac. Where these terms say "I" or "we", that is the business.

You can reach us at hello@kylenelsonomac.com, or through the contact form on this site. Messages are answered within 24 hours, Monday to Friday.

What is sold here

Two kinds of thing are sold on this site: digital products, which are delivered by a link sent to your email; and physical products, which are posted to the address you give. Some work is also taken on as a service, agreed with you directly rather than bought from the shop.

Every product page says which kind it is before you order.

Prices and payment

Prices are shown in full on each product page, in the currency stated there. The price you see is the price you pay — there are no hidden charges added later.

Payment is taken through a payment provider, on their own secure page. Your card details are never typed into, sent to, or stored by this website.

An order is not a completed sale until payment has actually been received and confirmed. Until then the order is simply a request.

Ordering

When you place an order you will receive an email confirming it has arrived. That email is an acknowledgement, not a receipt — it does not by itself mean payment has been received.

A separate email is sent once payment is confirmed. For a digital product, that second email carries your access link. It is the only email that does.

I may decline or cancel an order, and refund it in full, if the item is no longer available, if the price was shown wrongly, or if I cannot verify the payment.

Digital products

A digital product is delivered as a link to your email once payment is confirmed. It is for your own personal or business use.

Please do not share, resell, republish or redistribute it, and please do not pass your access link to anyone else. The work took a long time to make.

Physical products

A physical product is posted to the delivery address you give when ordering, so please check it carefully before submitting your order.

It is posted within 2 working days of your payment being confirmed, and the tracking number is emailed to you.

Delivery times depend on the courier and are outside my control. I will always tell you when something has been sent.

Services

Work taken on as a service — a website, an AI system, training, or bookkeeping — is agreed with you directly before anything starts. What is included, what it costs and how long it takes are set out in that agreement, which sits alongside these terms.

Once you have paid, you will be contacted within 24 hours to arrange the work.

What is written on this site

The blog posts, service pages and other writing here are my own opinions and account of my own experience. They are shared in good faith, but they are not professional, financial, legal or accounting advice for your particular situation.

Please do not make an important decision on the strength of a blog post alone. Speak to somebody who knows your circumstances.

Who owns what is on this site

The writing, pictures, designs and products on this site belong to KYLE-OMAC MULTIMEDIA SERVICES unless clearly credited to somebody else. You are welcome to read, quote briefly with a link back, and share the address of a page.

Copying a piece of writing wholesale, or reselling anything bought here, is not permitted.

The limits of what I can be responsible for

I will always do my honest best to make sure this site works, that what you buy is what was described, and that any problem is put right.

But I cannot be held responsible for a loss that could not reasonably have been foreseen, for the site being briefly unavailable, or for anything caused by a service outside my control — a courier, a payment provider, or an internet failure.

Nothing here removes any right the law of the Philippines gives you as a consumer. Where these terms and the law disagree, the law wins.

Changes to these terms

These terms may change as the business changes. The date at the top of this page tells you when they were last written. The terms that apply to your order are the ones published on the day you placed it.

Which law applies

These terms are governed by the laws of the Republic of the Philippines, and any dispute belongs to the Philippine courts.

Digital products

Because a digital product is delivered the moment payment is confirmed, you can cancel it at any point before the access link has been sent to you. That cancellation is free and complete.

Once the link has been sent, the product has been delivered, so a refund is given where the item is faulty, is not what the page described, or cannot be accessed — and the problem cannot be put right.

If something does not work, please tell me before asking for a refund. Most problems take minutes to fix.

Physical products

A physical order can be cancelled for a full refund at any time before it is handed to the courier. After that it is on its way and cannot be recalled.

If it arrives damaged, faulty, or not what was described, you will be refunded or sent a replacement — whichever you prefer. Please tell me within 7 days of it arriving and send a photograph, which is what the courier will ask me for.

Services

A booked piece of work can be cancelled for a full refund up to 48 hours before it is due to start.

Once work has begun, any refund is worked out on the part not yet delivered. If you are unhappy with work in progress, please say so early — it is nearly always fixable.

When a refund is not given

• —A digital product that works as described, simply because you changed your mind after receiving the link.
• —A physical product damaged after it reached you.
• —A problem reported long after delivery, where it can no longer be checked.
• —Work already completed and delivered as agreed.

How to ask for a refund

Email hello@kylenelsonomac.com, or use the contact form on this site, and quote your order code — it is in every email you were sent about the order.

Tell me what you bought and what went wrong. A photograph or screenshot helps.

You will get an answer within 3 working days.

How a refund is paid

An approved refund is returned to the same method you paid with. It cannot be sent somewhere else — that is a rule of the payment system, not mine.

Once sent, it usually reaches you within 5 to 10 working days, depending on your bank or e-wallet provider.

The short version

This site collects only what it needs to answer you or send you what you bought. Nothing is sold, rented, or handed to advertisers. There are no tracking cookies and no advertising network.

What is collected, and only when you choose to give it

• —Contact form — your name, email address, subject and message.
• —Community sign-up — your name and email address.
• —An order — your name, email address, what you ordered and how many; a delivery address if the item is physical; and the screenshot of your payment, if you upload one.
• —Nothing else. You can read every page, every blog post and every product on this site without giving anything at all.

Why it is collected

• —To reply to your message.
• —To send you what you paid for, and to keep a record of the sale as the law requires of any business.
• —To send you the community details you asked for.
• —To check a payment really arrived before releasing an order.

Payment information

Your card number, CVV and e-wallet credentials are never typed into this website, never pass through it, and are never stored by it. Payment happens on the payment provider's own secure page.

If you upload a screenshot as proof of payment, it is stored privately and can only be opened by the business owner after signing in. It is never at a public web address.

Cookies and counting visitors

This site sets no advertising cookies and no tracking cookies, which is why you have never seen a cookie banner here.

Visits are counted by Vercel, the company that hosts the site. It records pages viewed and roughly where in the world visitors came from, and it does this without cookies and without identifying anybody. Those numbers are private to the business owner.

If you switch the site between light and dark, that choice is remembered inside your own browser. It never leaves your device.

A sign-in cookie is used only by the business owner and staff writers when they log in to manage the site. Ordinary visitors are never given one.

Who else sees your information

Only the companies that make the site work, and only for that purpose. None of them is allowed to use your information for their own ends:

• —Vercel — hosts the website.
• —Neon — stores messages, community sign-ups and orders.
• —Vercel Blob — stores the pictures shown on the site.
• —Resend — delivers the emails the site sends you.
• —The payment provider — handles payments and refunds.

How long it is kept

Messages and community sign-ups are kept while they are still useful, and removed on request.

Order records are kept for as long as the law requires a business to keep its sales records, because they are the proof a sale happened. A proof-of-payment screenshot is removed once it is no longer needed.

Your rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) you have the right to ask what information about you is held, to have a mistake corrected, to have your information deleted, and to object to how it is used.

Email hello@kylenelsonomac.com and ask. You do not need to give a reason, and it costs nothing. The only thing that cannot always be deleted is a completed order, for the record-keeping reason above.

Children

Nothing here is sold to or aimed at children. If you believe a child has given information through this site, please write and it will be removed.

Links to other sites

This site links to YouTube, Spotify, LinkedIn, Discord and others. Once you follow a link you are on their website, under their privacy policy, not this one.

Changes, and how to complain

If this policy changes, the date at the top of the page changes with it.

If something here worries you, please write to hello@kylenelsonomac.com first — it is nearly always a misunderstanding that can be cleared up. You also have the right to complain to the National Privacy Commission of the Philippines.